Frequently Asked Questions
How Do I Order Online?
Add items to your cart by browsing through the product categories. You can click on an item for more details. Select the design you would like to purchase and press 'add to bag'. Access your cart by clicking the 'shopping bag' button in the bottom right hand corner of the screen. On this page you can make changes, remove your item and check out. You have the option to check out as a guest or to create an account. You will need to provide your billing address, shipping address, and payment details on a secure page. Once the payment is finalised you will receive an order confirmation email.
How Much Is Postage And Handling?
Postage and Handling is FREE* on orders over $150 (Australian customers only).
* 'Magic Baby Hammock – Toddler Swing' & 'Baby Wooden Play Gym' are FREE to the East coast only. Please refer to the store listing for shipping costs to other parts of Australia.
Orders under $150 are charged at a flat rate of $9.95 (Australian customers only).
How Will My Order Be Delivered?
Either via Australia Post or Courier.
How long will delivery take?
Orders are packaged and dispatched within 1 – 3 days with estimated delivery between 2 - 10 business days depending on your location within Australia. Please note that the lead up to Christmas is always busy.
Can I Have My Order Delivered to a P.O. Box?
Sorry, we cannot deliver to P.O. Boxes.
Can I Have My Order Delivered Overseas?
Delivery overseas to select countries is available upon request. Please contact us with your order details and your postal address, to obtain a postage quote. We will only post your parcel via Registered or Express delivery. We use PayPal as a payment method for overseas orders and you will be sent a PayPal invoice for your order once your order and shipping rates have been approved. Shipping times overseas are estimated at between 10 - 21 days depending on your location and we will provide a more accurate estimate of delivery, at the time of placing your order.
Can I Return My Purchased Products?
If you would like to return products, please email us with details of the product you wish to return and why. We will consider the request and confirm by return email (usually within 5 business days) whether a refund of the purchase price will be granted. We check your products before posting to ensure they are not faulty and every item is packaged with great care. If a package arrives damaged or not at all, please contact us immediately by email. Please do not return products without first contacting us. If you believe a product is faulty, please contact us. We generally do not offer refunds for change of mind, but we are keen to help and may at our discretion.
If I Add Something To My 'Wish List', Does That Mean I Have To Buy It?
Your 'wish list' is simply a great way to keep track of gift ideas or personal favorites and does not mean that you have any commitment to buy.
I Have Sent Something Back And Haven't Heard Anything Yet?
Please check the tracking on your return parcel to ensure the parcel has been received by us and then contact us at firstname.lastname@example.org to enquire about the status of your return/exchange.
If you have a question thathas not been answered above, please Contact us.