Mama’s Natural Magic adheres to the Australian Consumer Law for consumer guarantees and returns.
We check your products before posting to ensure they are not faulty and every item is packaged with great care. If a package, arrives damaged or not at all, please contact us immediately by email. Please do not return products without first contacting us. If you believe a product is faulty, please contact us. We generally do not offer refunds for change of mind, but we are keen to help and may at our discretion.
If you would like to request a refund, please email us with details of the product you wish to return and why. We will consider the request and confirm by return email (usually within 5 business days) whether a refund of the purchase price will be granted. If a refund is granted we will provide you with our return postal details. Please then pack the products safely into a suitable box, address the parcel and post it back to us. Take care of packaging the items as we cannot take responsibility for any damage that occurs in return transit. Once we have received the parcel and verified that the items are unused and undamaged, we will send you another email confirming that the goods have been received and that we are processing your refund. Please allow 2 – 7 days for the refund to appear on your credit card in accordance with usual bank processing times. We reserve our rights to refuse a refund request if we are not satisfied with the circumstances of the request, or if the goods are received by us in a condition that is not unused, undamaged, unwashed and unworn, in the original, undamaged packaging and in as-new re-salable condition.
Due to health safety regulations Skincare products, Cloth Mama Pads and Cloth Nappies cannot be returned.
Cancelling Your Order
If you wish to change your order or cancel it, please contact us as soon as possible. We will happily refund your payment or make changes, as long as we haven’t already sent your order.