Mama’s Natural Magic Terms and conditions

The following terms and conditions apply to users of the Mama’s Natural Magic website. By using this site, you accept and agree to these terms. We suggest that you carefully read the terms and conditions that are detailed below as this forms the basis of the sale agreement between you and Mama’s Natural Magic when you purchase goods from our website. If you proceed with your purchase you are acknowledging that you have read and understood these terms and conditions.

We’re Aussies

Mama’s Natural Magic is an Australian based family business. All prices are Australian dollars and include GST. We reserve the right to change pricing without notice.


Payment

We have found PayPal to be the simplest, safest and most secure payment system available. You will be taken to the PayPal payment page to make your secure payment.


Cancelling your order

If you wish to change your order or cancel it, please contact us as soon as possible. We will happily refund your payment or make changes, as long as we haven't already sent your order.


Refund Requests

Mama’s Natural Magic adheres to the Australian Consumer Law for consumer guarantees and returns.

We check your products before posting to ensure they are not faulty and every item is packaged with great care. If a package, arrives damaged or not at all, please contact us immediately by email. Please do not return products without first contacting us. If you believe a product is faulty, please contact us. We generally do not offer refunds for change of mind, but we are keen to help and may at our discretion.

If you would like to request a refund, please email us with details of the product you wish to return and why. We will consider the request and confirm by return email (usually within 5 business days) whether a refund of the purchase price will be granted. If a refund is granted we will provide you with our return postal details. Please then pack the products safely into a suitable box, address the parcel and post it back to us. Take care with packaging the items as we cannot take responsibility for any damage that occurs in return transit. Once we have received the parcel and verified that the items are unused and undamaged, we will send you another email confirming that the goods have been received and that we are processing your refund. Please allow 2 - 7 days for the refund to appear on your credit card in accordance with usual bank processing times. We reserve our rights to refuse a refund request if we are not satisfied with the circumstances of the request, or if the goods are received by us in a condition that is not unused, undamaged, unwashed and unworn, in the original, undamaged packaging and in as-new re-salable condition.

Due to health safety regulations Skin care products cannot be returned.


Postage and handling

Orders within Australia

  • Postage and handling is FREE* on orders over $150 
  • Orders under $150 are charged at a flat rate of $9.95
  • We use Fastway Currier or Australian Post
  • Please not we can not send to PO boxes
  • Orders are packaged and dispatched within 1-3 days
  • Estimated delivery between 2-10 business days (excluding public holidays) depending on your location. Please note that the lead up to Christmas is always busy 

* Magic Baby Hammock - Toddler Swing FREE to East coast only. Please refer to the store listing for shipping costs to other parts of Australia. 

Overseas orders

Delivery overseas to select countries is available upon request. Please contact us with your order details and your postal address, to obtain a postage quote. We will only post your parcel via Registered or Express delivery. We use PayPal as a payment method for overseas orders and you will be sent a PayPal invoice for your order once your order and shipping rates have been approved. Shipping times overseas are estimated at between 10 to 21 days depending on your location and we will provide a more accurate estimate of delivery, at the time of placing your order.

Personal information

We do not disclose your personal information to anyone.

Disclaimer

Mama’s Natural Magic will not be held liable for any indirect, incidental or significant damages or loss including but not limited to loss of income, loss of use, loss of property, loss of business or profits howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise. To the extent permitted by law, Mama’s Natural Magic does not accept any liability for any damage or injury caused by the use or misuse of products purchased from Mama’s Natural Magic.

To the extent that Mamma’s Natural Magic may be held liable for a breach of a condition of The Competition and Consumer Act 2010 (other than a condition or warranty implied by the Act), the maximum aggregate liability for any product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the product(s) in question. Any transactions on this website and all legal aspects associated with this site will fall under jurisdiction of the laws of Queensland, Australia.